Frequently Asked Questions
How can I track the status of my order?
Upon placing your order, please allow up to 3 business days for processing. Our fulfillment warehouse will pack and ship your item (s). Once your order (s) have been shipped, you will receive a tracking number. You may also visit the ‘Order status’ section on our website where you will find the real-time update of your shipment.
If you do not receive a tracking number or an update in the Order status section, please contact us after 3 business days, please contact us immediately and we will investigate.
Can I exchange/refund my order?
If your product is damaged in any way, we offer a 14 day return or exchange policy. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details
Do you ship internationally?
Yes, we ship worldwide to ensure our products are available to every customer.
How long will it take for my order to arrive?
Below is a summary of delivery estimates for our international orders. You will be quoted a specific delivery estimate at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
Destination Delivery Estimate
Europe 6-13 business days
Canada 5-20 business days
Central America & Caribbean 6-13 business days
South America 6-14 business days
Asia-Pacific Countries 6-14 business days
South Asia 7-14 business days
Africa and Middle East 6-13 business days
I did not receive my order. What should I do?
Please email us through the Contact Us page or call us +44 (0) 800 999 3239 and we will initiate a thorough search of your shipment with the transit company.